Last Updated: 27-11-2025
At Bohoo99, operated by BOMBAY STAY LLP, we aim to provide a fair and transparent refund process for all guests.
This Refund Policy explains how cancellations and refunds are handled.
1. Standard Cancellation Refunds
The refund amount depends on the time at which the cancellation is made:
✔ 72 hours before check-in
Full refund (100%)
✔ 48 hours before check-in
50% refund
✔ 24 hours before check-in
No refund
Bookings cancelled within 24 hours of check-in are fully non-refundable.
✔ No-Show Bookings
Guests who do not arrive without prior cancellation are considered no-shows, and the booking is non-refundable.
2. Refund Processing Time
- Refunds are processed within 7–10 business days.
- The exact time may vary based on your bank or payment gateway (Razorpay) processing speed.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Guest fails to arrive (no-show)
- Guest cancels within 24 hours of check-in
- Guest is asked to leave due to violation of House Rules
- Incorrect information provided during booking or check-in
- Payment disputes resulting from failure to follow hotel policies
4. Date Modifications
Changing booking dates is allowed but subject to:
- Room availability
- Price differences on new dates
- Approval by hotel management
If date change is approved, the new booking terms apply.
5. Cancellation Method
Guests may cancel via:
- The booking platform used
- Email to: bombaybnbs@gmail.com
- Calling customer support: 8169039399
6. Exceptional Situations
In rare cases like:
- Medical emergencies
- Government travel restrictions
- Natural calamities
Management may review refund requests on a case-by-case basis, but refunds are not guaranteed.
7. Contact for Refund Queries
📩 bombaybnbs@gmail.com
📞 8169039399
📍 BOMBAY STAY LLP, Ganga Building, Sahar Cargo Estate,
J.B. Nagar, Andheri East, Mumbai – 400099
